Why Do You Want To Open A Bakery?
Can I Pick Up Some Choux Puffs Today?
Do You Have A Storefront?
What!! The Starting Price Is $4.00 For Either The Choux Puff, Taro Pudding and Jade Flower Mochi?
How Soon Can I Pick Up My Order OR Request Delivery?
I Have A Party On Sunday. If I Place An Order On Tuesday, Can I Pick It Up On Saturday?
How Much Time In Advance Do You Need To Place An Order?
This Is My First Purchase From Sweet Rice Flour. Will I Receive An Email Confirming The Pick-up Or Delivery Date?
Something Came Up, And I Will Be Unavailable During The Delivery Period. How Should I Proceed?
May I Pick Up My Order Earlier Than My Scheduled Pick-up Time?
In My Original Order, I Chose Delivery. Something Came Up, And I Need To Pick Up My Baked Goods. Is That A Possibility?
Do You Offer Any Gluten-free, Dairy-free, Vegan, Or Sugar-free Items?
Your Choux Puffs, Crepe Cake, Jade Flower Mochi and Taro Pudding Looks So Pretty, But Are They Sweet?
Do Your Products Contain Nuts?
What’s The Shelf Life Of Your Products?
How Should I Properly Store My Treats After They Have Been Pickup?
How Do I Store Left-Overs Choux Puff(s)?
How Do I Properly Transport My Order?
Do You Deliver?
Do You Ship Out Of State?
Can I Customize The Color Of The Chocolate Disc On The Choux Puff(s)?
Can You Replicate A Photo Of A Choux Puff Or Crepe Cake?
Once the 50% deposit is made, the deposit is non-refundable. If the event is cancelled, the deposit is transferable and will be applied as store credit. We require a full week’s notice to cancel custom or large bakery orders. We are aware that life is unpredictable, and in this case of an extenuating circumstance, please call us and we will do our best to accommodate!
If you are unhappy with the quality of your order, please let us know right away and keep the product to return so we can figure out the best way to assess the problem. Any refund will be determined on an individual basis. We want all our customers to be satisfied and will do what we can to ensure the best possible outcome.
No-Show And Late
Please be as considerate and respectful of our time as we are of yours. If you are running late please contact us immediately at (303) 335-0917 to make alternate arrangements.
If you don’t show up or don’t notify us within 15 minutes of your arranged pick-up time, we will joyfully accept that a lucky stranger will be consuming your baked goods on your behalf.
Sweet Rice Flour operates out of a shared commissary kitchen; if another vendor needs to use the kitchen, we MUST LEAVE! Also, we are charged $20 per hour if we exceed our reserved kitchen use time, so please be gracious and communicate with us if your running late.